19 августа 2017
Dissapointed with the proprietors attitude when we didn't get the room we expected.
If you have walking difficulties the brae up to the hotel is difficult and it is barely wide enough for a car. We were met by the sound of many barking dogs, but it did go quieter at night apart from a cockerel which crows from 4am.
The hotel information states that there is a view of Vesuvius from the terrace. The terrace is completely screened off. There is no view.
We had booked one standard and one superior room, however both rooms were on the ground floor. We were led to believe all superior rooms are on the upper floor with a view.
When we questioned it the proprietor told us our room (no. 6) was a superior room. He then said he had mixed us up and our friends had been given the superior room (no. 2). It was worse than ours, with a tiny window which backed on to the brae 3ft from ground level. From inside the room it was high up and difficult to reach. Also the cupboard which should have housed a small fridge was empty.
We suspect that because we were unable to contact the hotel until late in the day prior to our arrival due to my phone not working, that he allocated our room to someone else. If that was the case we would have understood had he explained. We were upset that he tried to claim we did have a superior room and we paid the superior room price, when we are convinced we had standard rooms.
Reception opens at 7.30am. We had to leave earlier to get to the airport on our return journey. This meant we could not leave by the main entrance but had to drag our cases up a steep narrow staircase to a side door at the top of the brae.
For a pleasant stay without disappointment I recommend you book a superior room and ensure you get one, as there are views from the upper floor. The standard rooms are quirky and in keeping with an old farmhouse ok if your happy with that.
The included images show the windows in room 6 and the view ,or lack of one. The terrace. Room 2 window, and the back staircase.
It was clean. A good breakfast was laid out and could be eaten on the terrace. The female member of staff was pleasant and helpful.